Note: The job is a remote job and is open to candidates in USA. Cherry Bekaert is ranked among the largest accounting and consulting firms in the country, delivering innovative advisory, assurance, and tax services. They are seeking a Workday Operations Support to manage support requests and ensure smooth operations in a live Workday environment.
Responsibilities
- Manage and triage a steady stream of Workday support requests; analyze, resolve, document, and close tickets in a timely manner
- Operate within established governance and intake processes; adhere to SLAs and escalation paths
- Work inside a live Workday environment to execute configuration & maintenance tasks:
- Maintain and optimize the Business Process Framework
- Configure condition rules and validations
- Manage notifications and alerts
- Create and adjust calculated fields
- Develop and refine custom reports
- Perform security updates by domain and role-based access; execute EIB loads and corrections
- Support regression testing for Workday R1/R2 releases
- Stabilization Support:
- Assist with post-implementation cleanup and optimization
- Identify repeat issues and recommend structural fixes
- Support data integrity audits and reconciliation efforts
- Partner with People & Culture (P&C) and Payroll to reduce friction points
- Documentation: produce clear, professional documentation for changes, resolutions, and processes
- Maintain a customer-focused mindset, ensuring operations run cleanly and disruptions are minimized
Skills
- 2+ years of Workday production support experience
- Strong experience with Core HCM Configuration
- Strong experience with Business Process Framework troubleshooting
- Strong experience with Workday Security (roles, domains, assignments)
- Strong experience with Report writing and calculated fields
- Experience supporting release cycles and regression testing
- Proven ability to manage and resolve high ticket volume
- Excellent documentation discipline and attention to detail
- Clear, professional written and verbal communication
Benefits
- Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
- The opportunity to innovate and do work that motivates and engages you
- A collaborative environment focused on enabling you to further your career growth and continuous professional development
- Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
- Flexibility to do impactful work and the time to enjoy your life outside of work
- Opportunities to connect and learn from professionals from different backgrounds and with different cultures
Company Overview