Job Description:
Help Shape Complex, Business-Critical Customer Relationships
At DXC Technology, we deliver mission-critical technology services to some of the UK's most important organisations.
We're looking for an experienced Senior Contracts Manager to join our commercial team on a 2-year fixed-term contract. This role has been created to support a significant long-term customer programme and offers the opportunity to work on complex, high-value contracts within a mature and highly regarded commercial team. This is a highly visible role supporting complex customer engagements across IT services, infrastructure, cloud, applications, and transformation programmes.
You'll work alongside senior commercial leaders, customer success teams, project managers, and technical specialists to ensure our contractual commitments are understood, managed, and delivered successfully.
We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates. We are committed to creating an accessible recruitment process and can provide support and reasonable adjustments throughout the hiring journey.
Due to security requirements, we can only consider sole British Nationals.
This is a fully remote position, offering the opportunity to work on high-profile contracts and strategic customer relationships while being part of a collaborative and experienced commercial team.
The Opportunity
This role sits at the heart of contract governance, commercial management, and customer engagement.
You'll be responsible for interpreting and managing complex contractual obligations, supporting commercial negotiations, driving contract change activity, and helping the business navigate contractual risks and opportunities.
We're looking for someone who enjoys solving complex commercial challenges, influencing stakeholders, and bringing clarity to situations where contractual interpretation and commercial judgement are critical.
You'll act as a trusted advisor to delivery teams and business leaders, helping ensure commercial decisions support both customer outcomes and DXC's long-term objectives.
What You'll Be Doing
Managing Complex Customer Contracts
Provide expert contract management support across complex IT Services, Systems Integration, Application Services, Consulting, and Infrastructure engagements.
Interpret contract terms, identify obligations, and provide practical guidance to business stakeholders.
Manage contractual change processes, ensuring changes are commercially sound and aligned with customer agreements.
Support governance activities, project reviews, and customer engagements where contractual expertise is required.
Commercial Risk and Negotiation
Lead and support complex commercial and contractual negotiations.
Identify, assess, and manage contractual risks, ensuring the business is protected while maintaining positive customer relationships.
Review projects, proposals, and contractual commitments to identify potential exposures and opportunities.
Develop structured approaches to resolving commercial challenges, balancing risk, customer expectations, and business objectives.
Supporting Strategic Delivery Programmes
Partner with Customer Success Managers, Technical Account Managers, Project Managers, and Delivery teams to ensure contractual compliance throughout the contract lifecycle.
Support large-scale programmes involving cloud services, infrastructure, application services, and transformation initiatives.
Advise on project dependencies, milestone-based delivery models, contract changes, and commercial impacts.
Ensure contractual obligations remain aligned with operational delivery.
Managing Suppliers and Third Parties
Work with subcontractors and strategic partners to ensure contractual flow-down obligations are appropriately managed.
Review supplier arrangements to ensure alignment with customer commitments, commercial models, intellectual property requirements, and risk allocation.
Help maintain an appropriate balance of risk and reward across the wider delivery ecosystem.
What We're Looking For
We're seeking a commercially minded contracts professional who can confidently operate within complex customer environments and build strong relationships across both commercial and technical teams.
Essential Experience
Significant experience managing complex commercial contracts within IT Services, Systems Integration, Infrastructure, Cloud, Consulting, or Managed Services environments.
Proven experience leading contract negotiations, contract change management, and commercial discussions with customers and suppliers.
Strong understanding of UK contract management principles, governance processes, and commercial risk management.
Experience supporting large customer accounts and strategic delivery programmes.
Ability to interpret complex contractual language and translate it into practical business guidance.
Strong commercial acumen and sound judgement when balancing customer requirements with business objectives.
Experience working with fixed-price, milestone-based, and service-based commercial models.
Excellent stakeholder management and communication skills.
Ability to work independently and effectively within a remote-working environment.
Highly Desirable
Experience working within UK Public Sector environments.
Knowledge of Crown Commercial Service (CCS) frameworks and government contracting models.
Experience supporting UK Defence contracts and programmes.
Familiarity with cloud services, application services, and digital transformation programmes.
Experience managing subcontractor and supplier commercial relationships.
Why Join DXC?
This is an opportunity to join a highly experienced commercial team supporting some of the most complex and strategically important customer engagements within DXC.
You'll work alongside senior stakeholders across commercial, delivery, technical, and customer-facing teams, helping shape the success of major programmes and long-term customer relationships.
We offer a collaborative environment where expertise is valued, professional judgement is trusted, and individuals are empowered to make a meaningful impact.
As a remote-first role, you'll have the flexibility of working from home while remaining fully connected to a supportive and engaged team.
In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally — including pension, private medical cover, and wellbeing programmes.
If you enjoy working at the intersection of contracts, commercial strategy, and customer success, and want to play a key role in supporting complex technology services programmes, we'd love to hear from you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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