Location: Jacksonville Florida United States
Strategic Program Manager - Remote
Job Description
The Strategic ProgramManager is responsible for managing large scale transformational clientinitiatives, which will require him/her to successfully engage and work acrossmultiple technical and global teams within WWT and potentially with the client.The ideal candidate will have proven leadership capabilities and experiencemanaging technology programs with a minimum budget of $25MM or greater. He/shewill have managed large distributed teams of matrixed resources of at least 50people or more and have strong presentation and public speaking skills. He/shewill have experience developing and estimating client statements of work.
Job Responsibilities
- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
- Extensive problem-solving skills, with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
- Ensures the program is aligned to the statement of work.
- Works with the appropriate leadership and team members to define the statement of work and any changes
- Monitors and assesses customer satisfaction, quality, and profitability.
- Project managers assigned to the program will report to the program manager
- Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
- Creates and manages long term goals for the program or portfolio of projects.
- Responsible for ensuring the successful onboarding and offboarding of program resources
- Acts as a liaison between program staff and upper management/executives
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
- A minimum of 10 years' progressive experience in a related field required
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Experience working with Financial Customers
- One to three years prior sales/business development experience is preferred
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
- Excellent understanding of the contract process
- Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
- Good understanding of Supply Chain processes
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred
- Experience working multi-site (global environments) is a plus.Ste
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