Description
We are looking for a Technical Customer Success Manager to join a fast-growing cybersecurity SaaS company that helps organizations secure their modern software development lifecycle and software supply chain.
This is a highly collaborative, customer-facing role where you will work closely with Product, Engineering, and Sales teams to ensure customers achieve maximum value from the platform. You will serve as a trusted advisor, driving customer adoption, retention, and long-term success.
Key Responsibilities:
Customer Onboarding & Enablement
- Lead onboarding and implementation processes for new customers.
- Deliver product training and best-practice guidance.
- Support customers in integrating the platform into their existing workflows and environments.
Customer Relationship Management
- Build and maintain strong relationships with key customer stakeholders.
- Act as a trusted advisor throughout the customer lifecycle.
- Ensure customers achieve their business and technical objectives.
Technical Support & Problem Solving
- Manage customer inquiries and resolve issues in a timely and effective manner.
- Provide technical guidance and support for complex customer environments.
- Partner with Product and Engineering teams to address challenges and improve customer experience.
Adoption & Growth
- Monitor customer engagement and platform usage.
- Drive product adoption and maximize customer value.
- Identify opportunities for account growth, retention, upselling, and cross-selling.
- Collaborate closely with Sales to support long-term customer success.
Requirements
Requirements:
- Bachelor's degree in Business, Computer Science, or a related field.
- 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing role within a SaaS company.
- Strong technical aptitude and ability to understand complex technical environments.
- Excellent communication and stakeholder management skills.
- Proven ability to manage multiple customers and projects simultaneously.
- Strong problem-solving skills and a proactive approach to customer success.
- Comfortable working in a fast-paced startup environment.
Nice to Have:
- Experience in cybersecurity, application security, or cloud security.
- Experience working with enterprise-level customers.
- Knowledge of DevSecOps, SDLC, or software development processes.
- Experience collaborating cross-functionally with Product and Engineering teams.
- Passion for technology, cybersecurity, and customer success.
What You'll Gain:
- Opportunity to work with cutting-edge cybersecurity technology.
- Exposure to global enterprise customers.
- Close collaboration with Product, Engineering, and Sales leadership.
- Significant impact on customer outcomes and company growth.
- Fast-paced, innovative, and high-growth environment.
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