🚢 Discover OneOcean:
Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
🎯 Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.
🧭 Navigating the position: Technical Support Engineer We are seeking a Technical Support Engineer to join our Crew Support Team on a 12-month maternity cover contract. This role plays a critical part in delivering high-quality technical support and ensuring an excellent customer experience across our maritime software solutions. You will act as a key interface between customers, product teams, and internal stakeholders—resolving technical issues, supporting system adoption, and contributing to ongoing service and product improvements.
🔍 Why Join OneOcean Crew?
- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Technical Support Engineer We are seeking a Technical Support Engineer to join our Crew Support Team on a 12-month maternity cover contract. This role plays a critical part in delivering high-quality technical support and ensuring an excellent customer experience across our maritime software solutions. You will act as a key interface between customers, product teams, and internal stakeholders—resolving technical issues, supporting system adoption, and contributing to ongoing service and product improvements.
Key Responsibilities
- Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests
- Investigate, troubleshoot, and resolve complex technical issues, escalating where required
- Deliver customer training and guidance to support system adoption and effective use
- Monitor system performance and proactively identify risks or service disruptions
- Ensure all customer interactions and issues are accurately recorded in helpdesk systems
- Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality
- Support release activities, including validation and customer readiness
- Contribute to knowledge base content, documentation, and process improvements
Skills, Knowledge and Expertise
- Experience in technical support, IT support, or customer-facing technical roles
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
- Knowledge of database structures (e.g., SQL) and system integrations
- Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong customer focus with a commitment to delivering high-quality service
- Ability to work both independently and collaboratively within a global team
- Fluency in English; additional languages are an advantage
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