Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Primary Function/General Purpose of Position
Serves as the primary client-facing leader responsible for guiding business stakeholders through the full transformation lifecycle from opportunity identification through transition, stabilization, and optimization. Ensures alignment, readiness, and successful delivery of outcomes by coordinating across Enablement, GBS Delivery, and COEs. Acts as the single point of accountability for client experience, risk management, and value realization.
Essential Job Functions
Serves as the primary point of contact for business leaders, providing end-to-end oversight across Discern, Design, Build, Transition, and Optimization phases.
Leads stakeholder engagement, ensuring alignment on scope, timelines, expectations, and outcomes throughout the transformation lifecycle.
Coordinates cross-functional teams across Enablement, GBS Delivery, and COEs to ensure integrated execution of transformation initiatives.
Ensures readiness for transition by validating that design, build, and knowledge transfer activities meet business and operational requirements.
Identifies, manages, and escalates risks, issues, and dependencies impacting client outcomes, driving resolution across teams.
Oversees execution of transition plans and go-live activities in partnership with Transition & Stabilization teams.
Monitors post-go-live performance, ensuring stabilization, issue resolution, and successful handoff to steady-state operations.
Tracks and communicates progress, risks, and outcomes to stakeholders and governance forums, including executive leadership.
Ensures delivery of expected value, including cost savings, service quality, and operational performance improvements.
Drives continuous improvement by capturing lessons learned and identifying opportunities to enhance future transformation waves.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Preferred:
Project Management Professional (PMP)
Prosci Change Management Certification
Lean Six Sigma Green Belt or higher
Education
Required: Bachelor’s degree in business administration, Healthcare Administration, Operations, Education, or related field
Preferred: Master’s degree in business administration or other related discipline.
Work Experience
Required: 10–15+ years of progressive experience in transformation, operations, program management, or shared services environments
Preferred: 3-5 years in global transitions
Training
N/A
Language
N/A
Skills
Business Transformation & Operational Excellence
Business Continuity & Risk Management
Digitalization, Automation, and Analytics Enablement
IT Governance & Service Delivery
Data Privacy & Compliance Oversight
Program & Portfolio Management
Benefits Realization & KPI Tracking
Change & Transition Management
Process Design & Documentation (L0–L5)
Governance & Executive Reporting
Strategic & Systems Thinking
Executive Communication & Influence
Analytical & Decision-Making Agility
Cross-Functional Collaboration
Relationship & Stakeholder Management
Leadership & People Development
Continuous Improvement & Innovation Mindset
Resilience & Adaptability
High Accountability & Integrity
Results Orientation
Strong stakeholder management and executive communication skills
Program and project management expertise
Risk identification, mitigation, and escalation management
Change management and organizational readiness understanding
Financial acumen and understanding of business case/value realization
Ability to lead cross-functional teams without direct authority
Strong problem-solving and decision-making capabilities
Experience working in complex, matrixed organizations
Bon Secours Mercy Health is an equal opportunity employer.
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
SS Human Resources - HR Services
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].