Note: The job is a remote job and is open to candidates in USA. iBuyFlowers.com is a fast-growing online marketplace revolutionizing how flower professionals source their blooms. The Associate Account Manager plays a pivotal role in driving customer success and long-term loyalty by managing relationships with customers, ensuring a smooth onboarding process, and focusing on customer retention and sales growth.
Responsibilities
- Build and maintain strong relationships with existing customers to increase lifetime value and repeat orders
- Implement strategies to maintain engagement and reduce churn across key customer segments
- Guide new customers through the full onboarding process — from first order to their 10th — ensuring they understand platform features, product options, and best practices
- Proactively follow up after first orders to ensure satisfaction and identify support needs early
- Identify upselling and cross-selling opportunities that enhance customer experience and drive order frequency
- Increase share of wallet by encouraging customers to explore new categories and seasonal products
- Re-engage inactive or churned customers through personalized outreach and promotions
- Develop simple retention playbooks for recovering at-risk accounts
- Monitor account health, proactively resolve issues, and ensure customers receive timely support from operations and customer service teams
- Maintain accurate customer records in HubSpot, track order progress, and report insights and trends to leadership
- Work closely with marketing, operations, and customer success teams to deliver a seamless, consistent customer experience
Skills
- 1-2 years in B2B sales, account management, or customer success (floral industry experience required)
- Proven ability to retain, grow, and re-engage customer accounts
- Excellent communication and interpersonal skills
- Strong organizational and CRM skills (HubSpot, Salesforce, or similar)
- Entrepreneurial mindset with a proactive, solutions-driven attitude
- Passion for customer success and a genuine interest in the floral or event industry
- The candidate needs to be self-directed and organized
- Experience in wedding & events floral industry required
Benefits
- Paid time off and company holidays
- Remote work flexibility
- Laptop and work-from-home setup stipend
Company Overview