Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a leading fertility and women’s healthcare company dedicated to empowering families through informed choices in healthcare. The Inside Sales Representative will communicate with expectant families about cord blood banking options and provide exceptional customer service through various channels.
Responsibilities
- Educate families on their cord blood banking options, empowering them to make an informed decision
- Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions
- Remain current on all procedural activities and follow ups
- Remain current on all training and other administrative tasks
- Meet or exceed monthly, quarterly, and yearly sales and client service goals
- Adhere to all Consumer Sales processes and policies
- Review recorded calls with the manager to identify best practices and areas of opportunity
- Ensure quality standards are met per company Quality Policy
- Generate IRs to capture client and other relevant issues
- May be trained as a mentor/trainer
- Ensure client data, including personal, credit card and medical information is protected
Skills
- Speaks both English and Mandarin
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Knowledge of Siebel Systems, Inc. Contact Management systems
- Knowledge of Microsoft Internet Explorer Internet software
- Knowledge of Microsoft Excel Spreadsheet software
- Familiarity with MS Office
- May be required to work hours (weekends/holidays) outside the normal business schedule
- Responsible for monitoring work hours to avoid the accrual of overtime. Overtime must be approved by a manager
- May be required to be accessible by pager/cell phone during off hours
- Work hours dictated by requirements of the Consumer Sales department
- Bachelor's degree or combination of equivalent experience above
- 2+ years of previous inside sales or call center experience is a plus/preferred
Benefits
- Medical coverage
- 401(k)
- Parental leave
- Fertility benefits
- Paid time off for vacation, personal, sick and holidays
- Multiple other perks and benefits
Company Overview
Company H1B Sponsorship