Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Specialized Account Engineer will deliver expert technical support for enterprise software and networking solutions, ensuring client satisfaction and driving account retention.
Responsibilities
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
- Provide software service, pre- sales, post-sales or service delivery support
- Deliver services, including customized services to large enterprise, complex or corporate accounts
- Use proactive monitoring procedures/tools to identify problem prevention opportunities
Skills
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
- Experience with support of full range of company products in Customer base
- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
- Knowledge of assigned company hardware system platforms
- Familiar with networking and all supported operating system platforms (i.e. company-UX, NT, Linux, etc.)
- Knowledge of high availability system environments
- Strong communication skills both verbal and written
- Strong Customer relationship building skills Ability to manage complex Customer problems
- Ability to perform while under high-pressure situations
- Project management, analysis, communication, scheduling, controlling, and presentation skills
- Good teamwork with peers and company personnel
- Demonstrate consistent, acceptable performance of all business fundamentals
- Knowledge of portfolio of services
- Basic knowledge of change management process and tools available
- Schedule and participate in on-site account support meetings both internal and external
Benefits
- Variable incentives may also be offered.
- Information about employee benefits offered in the US can be found at
- Health & Wellbeing
- We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development
- We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion
- We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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